Gainesville & surrounding service areas
Add external support capacity while keeping your internal IT team involved in the decisions and responsibilities that matter.
Co-Managed IT Support
$30/user/month with a 10-user minimum, plus $120/server/month with a 2-server minimum. Minimum monthly estimate: $540.
Calculate Co-ManagedBased in Gainesville, Georgia, serving businesses in the surrounding communities.
A co-managed relationship works best when both sides know who owns each task. Define monitoring follow-up, patch approvals, server maintenance, end-user requests, and vendor escalation. Shared responsibility should make an issue easier to route.
Your internal team may be balancing support requests with maintenance and projects. Co-Managed can provide monitoring, patch coordination, inventory, technical escalation, server maintenance coordination, and reporting within the agreed scope. Discuss where extra help would make the biggest difference.
Agree the primary contacts, how requests are shared, and which changes require approval. Reports should help both teams understand outstanding work and recurring issues. Documenting systems and handoffs reduces dependence on information held by a single person.
Co-Managed provides a 2-hour emergency initial response SLA during 9am–6pm Eastern. This is a response commitment rather than a guaranteed resolution or on-site arrival time. The service agreement defines covered systems and how escalation is handled.
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